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Returns and exchanges

The safe shopping guarantee at the KATRUS store includes the option of returning the purchased items within 14 days of receipt.


The returned or exchanged merchandise must:
- be unused and in original packaging 

- have all tags attached 

- be clean 

- have proof of purchase (receipt or invoice)


The merchandise must be sent in protective (to prevent damage) packaging to:
Piotr Pociecha
ul. Czestochowska 109

42-274 Konopiska

The package must be accompanied by a letter containing the reason for the return, your bank account number, customer data (first and last name, address) and your order number. If the above conditions are not satisfied, the return will not be considered.


- the merchandise may be returned within 14 days of receipt 

- the merchandise must be sent in the same condition it was received 

- the merchandise must be sent by registered letter or parcel
- we are not responsible for packages lost by the Polish Post Office

The shipping costs are always paid by the customer. 

Remember - YOU ARE SAFE - You will certainly get your money back; we treat each customer as a priority.


If you wish to exchange an item due to the wrong size, please send the item to be exchanged in accordance with the above terms. Please include the size you wish to receive in exchange.

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If your country of residence is Poland